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Cookie Policy

Understanding how we use cookies and similar technologies on our website

Last updated: 1st January 2024

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Similar technologies include:

  • Local Storage: Stores information locally in your browser
  • Session Storage: Temporarily stores information during your visit
  • Web Beacons: Small transparent images that track website usage
  • Pixels: Code snippets that collect information about user interactions

2. How We Use Cookies

Car Prism uses cookies and similar technologies to:

  • Ensure our website functions properly
  • Remember your preferences and settings
  • Understand how visitors use our website
  • Improve our products and services
  • Provide personalised content and advertisements
  • Analyse website performance and user behaviour
  • Prevent fraud and ensure security

3. Types of Cookies We Use

Necessary Cookies

Purpose: Essential for the website to function properly

Duration: Session or up to 1 year

Can be disabled: No - these are required for basic functionality

These cookies include:

  • Authentication cookies for logged-in users
  • Shopping cart contents
  • Security tokens
  • Cookie consent preferences
  • Load balancing information

Analytics Cookies

Purpose: Help us understand how visitors use our website

Duration: Up to 26 months

Can be disabled: Yes

We use Google Analytics to collect information about:

  • Pages visited and time spent on each page
  • How you arrived at our website
  • Device and browser information
  • User journey through our website
  • Popular content and search terms

This information is aggregated and anonymised. Google Analytics cookies include:

  • _ga - Distinguishes unique users
  • _ga_[container-id] - Persists session state
  • _gid - Distinguishes unique users (24 hours)

Marketing Cookies

Purpose: Track visitors for advertising and marketing purposes

Duration: Up to 2 years

Can be disabled: Yes

These cookies help us:

  • Show relevant advertisements on other websites
  • Measure the effectiveness of our advertising campaigns
  • Limit the number of times you see the same advert
  • Understand which marketing channels are most effective

We may use services from:

  • Google Ads
  • Facebook Pixel
  • LinkedIn Insight Tag
  • Twitter Analytics

Functionality Cookies

Purpose: Remember choices you make to improve your experience

Duration: Up to 1 year

Can be disabled: Yes

These cookies remember:

  • Language and region preferences
  • Items in your wishlist
  • Previous purchases and recommendations
  • Chat and customer support preferences
  • Newsletter subscription status

4. Third-Party Cookies

Some cookies are set by third-party services that appear on our website:

Google Services

  • Google Analytics: Website analytics and reporting
  • Google Ads: Advertising and conversion tracking
  • Google Fonts: Typography and font loading

Social Media Platforms

  • Facebook: Social sharing and advertising
  • Twitter: Social sharing and analytics
  • LinkedIn: Professional networking and B2B advertising
  • Instagram: Visual content sharing

Other Services

  • PayPal: Payment processing
  • Stripe: Payment processing
  • Hotjar: User behaviour analytics (if applicable)

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner offering these options:

  • Accept All: Consent to all cookie categories
  • Necessary Only: Only essential cookies
  • Custom Settings: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Clearing your browser cookies and revisiting our site
  • Using your browser's cookie management tools

Current Cookie Preferences

6. Browser Cookie Settings

You can also manage cookies through your browser settings:

Google Chrome

  1. Click the three dots menu → Settings
  2. Click "Privacy and security" → "Cookies and other site data"
  3. Choose your preferred cookie settings

Mozilla Firefox

  1. Click the menu button → Options
  2. Click "Privacy & Security"
  3. Under "Cookies and Site Data", choose your settings

Safari

  1. Click Safari → Preferences
  2. Click the "Privacy" tab
  3. Choose your cookie and tracking settings

Microsoft Edge

  1. Click the three dots menu → Settings
  2. Click "Cookies and site permissions"
  3. Choose "Cookies and site data"

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

Necessary Cookies

Cannot be disabled as they're essential for:

  • Website functionality
  • Security features
  • Shopping cart operations
  • User account access

Analytics Cookies

Disabling these won't affect functionality but means:

  • We can't improve our website based on usage data
  • We can't track which content is most helpful
  • Performance issues may not be identified quickly

Marketing Cookies

Disabling these means:

  • Advertisements may be less relevant to your interests
  • You may see the same advert repeatedly
  • We can't measure advertising effectiveness

Functionality Cookies

Disabling these means:

  • Your preferences won't be remembered
  • You'll need to re-enter information on each visit
  • Personalised features won't work

8. Data Protection and Privacy

Information collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

We ensure:

  • Transparent information about our cookie usage
  • Lawful basis for processing cookie data
  • Appropriate security measures for stored data
  • Respect for your rights regarding personal data

9. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie usage
  • New technologies or services
  • Legal or regulatory requirements
  • Best practice updates

When we make significant changes, we'll notify you by updating the "Last updated" date and may provide additional notice through our website or email.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email:
[email protected]
Phone:
+44 20 7234 5678
Address:
Car Prism Ltd
42 Eccleston Square
London SW1V 1PB
Data Protection:
[email protected]

Cookie Preferences

Necessary Cookies

Essential for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website to improve performance.

Marketing Cookies

Used to deliver personalised advertisements and track marketing effectiveness.

Car Prism

Leading the way in eco-friendly cleaning solutions across the United Kingdom.

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Contact Info

42 Eccleston Square, London SW1V 1PB

+44 20 7234 5678

[email protected]

© 2024 Car Prism Ltd. All rights reserved. | Registered in England & Wales: 12345678