Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Car Prism Ltd (Company Number: 12345678), registered at 42 Eccleston Square, London SW1V 1PB ("Company", "we", "us", "our").

By accessing or using our website (car-prism.com), purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Acceptance and Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You will use our services in compliance with applicable laws
• All information you provide is accurate and truthful

3. Products and Services

3.1 Product Information

We strive to provide accurate descriptions, prices, and availability of our eco-friendly cleaning products. However:

• Product images are for illustration purposes and may not reflect exact appearance
• We reserve the right to modify product formulations to improve quality
• Availability is subject to stock levels and may change without notice
• Prices are subject to change and include VAT where applicable

3.2 Product Safety

While our products are formulated to be safe and eco-friendly:

• Always read and follow product labels and safety instructions
• Keep products out of reach of children and pets
• Discontinue use if you experience any adverse reactions
• Contact us immediately if you have safety concerns

4. Orders and Payment

4.1 Order Process

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability
• Large quantity orders may require additional verification

4.2 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and PayPal
• All payments are processed securely through third-party providers
• Prices include VAT at the current rate (20%)

4.3 Pricing Errors

If we discover a pricing error after you have placed an order, we will contact you to inform you of the correct price. You may choose to proceed at the correct price or cancel your order for a full refund.

5. Shipping and Delivery

5.1 Delivery Areas

We deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. International shipping is currently not available.

5.2 Delivery Times

• Standard Delivery: 2-3 business days
• Express Delivery: Next business day (orders placed before 2 PM)
• Weekend Delivery: Available for express orders

5.3 Delivery Terms

• Delivery times are estimates and not guaranteed
• You must provide accurate delivery information
• Someone must be available to receive the delivery
• Risk passes to you upon delivery

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day money-back guarantee:

• Products must be returned within 30 days of delivery
• Items must be in original condition with at least 80% of contents remaining
• Original packaging and labels must be included
• Return shipping costs are at your expense unless the item is defective

6.2 Refund Process

• Contact us to initiate a return
• We will provide return instructions and authorisation
• Refunds are processed within 5-7 business days of receiving returned items
• Refunds are issued to the original payment method

6.3 Defective Products

If you receive a defective product:

• Contact us within 48 hours of delivery
• We will arrange collection at no cost to you
• You will receive a full refund or replacement
• We may request photos or samples for quality control

7. Website Use

7.1 Permitted Use

You may use our website for:

• Browsing and purchasing products
• Accessing information about our services
• Creating an account and managing orders
• Reading our blog and educational content

7.2 Prohibited Activities

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit malicious code or viruses
• Interfere with the operation of the website
• Reproduce, copy, or resell any part of our website
• Use automated systems to access the website

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorisation
• Create derivative works based on our content
• Remove or alter copyright notices

9. User Accounts

9.1 Account Security

If you create an account:

• You are responsible for maintaining account security
• You must choose a strong, unique password
• You must not share your account credentials
• You must notify us immediately of any unauthorised use

9.2 Account Termination

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent activity
• You provide false information
• We reasonably believe it's necessary to protect our interests

10. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability is limited to the amount you paid for the relevant product or service
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service
• Our liability for defective products is limited to repair, replacement, or refund

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

11. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• Labour disputes
• Supplier failures
• Technical failures
• Pandemics or public health emergencies

12. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Communications

By using our services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. Electronic communications satisfy any legal requirement for written communication.

14. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the English courts.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have questions about these Terms, please contact us: